If you're not happy with your first purchase of a server, you can request a full refund within 14 days of that order. This applies to the first order on an account and covers the base hosting fee.
Email us at support@lavacascade-hosting.com from your account email, or use the contact page, within the window above. Approved refunds go back to your original payment method via Stripe, usually within 5–10 business days.
If a renewal payment fails, the server is suspended immediately and you get a three-week grace period from the due date to settle it — your data stays exactly where it is. Pay up inside that window and everything comes straight back. If the three weeks pass unpaid, the subscription is cancelled and the data is held for a further 30 days before permanent deletion. Grace periods aren't refundable and don't extend your paid term.
Please talk to us first — we'd much rather sort it out. Filing a chargeback without contacting us may lead to your account being suspended while the dispute is reviewed.
Nothing here limits any refund or cancellation rights you have under the consumer laws of Italy.